Originally coined by two US psychologists, Peter Salovey and John Mayers, Emotional Intelligence refers to a learned ability to perceive, understand and express our feelings accurately and to control our emotions so that they work for us, not against us. Studies have shown it is a combination of particular personal and interpersonal skills that makes the difference.
A pioneer study undertaken by Manila University in association with Reuven BarOn, the designer of the EQ-i, the first scientifically validated Emotional Quotient (EQ) test, showed that EQ accounted for 27% of the job success of front line bank employees, whereas IQ scores were shown to account for less than 6%.
According to Daniel Goleman, author of the most influential books on Emotional Intelligence, emotional intelligence becomes more and more important as people progress up the career ladder in their organisations. He estimates that in jobs in general it is twice as important for outstanding ability as technical skill and cognitive ability combined, but in leadership jobs four times as important.
People who are able to be adaptable, to feel and project self-confidence and to be internally motivated are vital at the head of organisations.
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